31 August 2026 By PS Harish
Onboarding isn’t a screen. It’s the lever that decides whether a product gets adopted at all. If onboarding is pathetic, adoption is pathetic — no amount of feature work fixes that afterward. If onboarding is smooth, the product finally gets a fair chance to prove itself. I’ve come to believe this is the single highest-leverage […]
28 August 2026 By PS Harish
In the last post I laid out the damage. About 80% of a company’s marketing automation doing nothing but repairing data. Six fields all holding the same thing. Over 150,000 records belonging to nobody. And a cleanup so large it had turned into a risk nobody would approve. This post is the other half: how […]
25 August 2026 By PS Harish
Bad CRM data is never one big problem. It is the same six small ones, in company after company. I have now worked inside about ten CRM systems, across different companies, industries and platforms. I have never once found one where keeping the data clean was a real job that someone owned and someone funded. […]
Blog, Engineering Leadership, Product Management
21 August 2026 By PS Harish
Most senior people give feedback as questions. Here’s what to do instead. I’ve been noticing the same thing in product reviews for years now, across different teams and different companies. And it’s almost always the most senior person in the room doing it. Feedback comes out as questions. “Why is this in production?” “Do you […]
Blog, E-Commerce, MarTech Audits, Revenue Growth
20 August 2026 By PS Harish
A few weeks ago I got into it with an e-commerce founder. My argument was simple: a lot of low-consideration buying is about to stop being a human activity. Dish soap. Printer ink. The water filter you replace every six months. Nobody enjoys those purchases. Nobody comparison-shops them. They are pure friction, and friction is […]
